A chatbot with Nova Poshta: branches, shipping waybills, and status updates in chat
Instead of “send us your address and we’ll confirm,” buyers choose a city and branch in the chat. The bot creates a shipping waybill and answers “Where’s my parcel?” You don’t have to re-enter details manually.
Not a screenshot — the interface in action
Animation based on real LEO Chat scenarios; data is illustrative. The full journey—from setup to repeat sale— on the homepage.
What it can do
Choose a city and branch in chat
City and branch search pulls data from the Nova Poshta API, so buyers can choose from a list.
Automatic or manual TTN
You choose whether to create a shipping waybill as soon as an order is placed or confirm it manually.
Courier delivery
If delivery to a specific address is needed, the bot collects the address and forwards the order.
Order status
For “Where’s my order?” the bot shows the status using the tracking number.
Your Nova Poshta API key
Each store uses its own API key. There’s a switch to stop waybill creation.
On every channel
Works on Telegram, your website widget, and the OLX auto-reply feature.
Delivery notifications
The bot tracks the parcel and messages the buyer when it’s delivered.
Payment before shipping
LiqPay, monobank, or a QR code for your account—the payment is matched to the order before the shipping waybill is created.
Refunds
If the product isn’t right, refund a card payment from your dashboard in just a few clicks.
Three steps to your first reply
Add your Nova Poshta key
In your dashboard, enter your API key and sender details in the delivery settings.
Choose TTN mode
Automatically after an order or after manager approval.
The bot takes orders all the way to a shipping waybill
The buyer selects a branch, and you get a ready-to-use shipping label.
How much does it cost
Nova Poshta is included in the Business and Pro plans. Add it to Start for 290 ₴/month. It’s not available on Free.
Paid plans start at 693 ₴/month when billed 24 months.
Frequently asked questions
Does the bot create shipping waybills automatically?
Yes, if automatic mode is enabled. Otherwise, the shipping waybill is created after you confirm.
Do I need my Nova Poshta API key?
Yes, each store connects its own API key. You set the sender details in your account.
Does it work on Telegram and on my website?
Yes, in Telegram, the website widget, and the OLX auto-responder.
Can I turn off automatic shipping waybills?
Yes, there’s a toggle to stop waybills from being created without your involvement.
More from LEO Chat
Need a custom solution instead of a ready-made service? Custom Nova Poshta integration — LIONEX agency.